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- Provide as much information about your model as possible.
- Always attach your model when you have a model specific questions.
- Include your time history data with the model if applicable. The best approach is to convert the time history function to a user defined function so that the data can be saved directly within the SAP2000 model.
- When you are submitting support requests, please submit one request for each item and do not bundle several unrelated issues into one support request.