This page contains some useful guidelines that you should follow when requesting technical support. Following these guidelines will generally result in faster response times.
- Provide as much information about your model as possible.
- Always attach your model when you have a model specific questions.
- Include your time history data with the model if applicable. The best approach is to convert the time history function to a user defined function so that the data can be saved directly within the SAP2000 model.
- Always attach your model when you have a model specific questions.
- When you are submitting support requests, please submit one request for each item and do not bundle several unrelated issues into one support request.